Zoho SalesIQ

Zoho SalesIQ's Professional plan costs $17/agent/month. Best value within Zoho ecosystem. Annual billing recommended. Basic plan caps at 1,000 sessions/month. For comparison, Converge costs $49/month flat for up to 15 team members.

Zoho SalesIQ is best suited for zoho ecosystem users wanting integrated live chat and visitor tracking. Its standout feature is deep zoho crm integration with lead scoring and visitor intelligence.

There are 49+ platforms you can compare with Zoho SalesIQ in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

Zoho SalesIQ has no single export button, so exporting means working through its REST API v2. Register an OAuth client in the developer console for your data center, request the SalesIQ.conversations.READ scope, then call GET /api/v2/{screen_name}/conversations to list conversations with their visitor names, emails and phone numbers. For each conversation ID returned, call GET /api/v2/{screen_name}/conversations/{conversation_id}/messages for the message bodies, which the list response does not include. Canned replies come from GET /api/v2/{screen_name}/cannedresponses under the separate SalesIQ.cannedresponses.READ scope. Zobot conversation flows have no export endpoint at any tier and must be rebuilt by hand. Verified against Zoho's REST API v2 documentation on 29 August 2026.

Yes, through Zoho SalesIQ's REST API v2, in two stages. Call GET /api/v2/{screen_name}/conversations to list conversations, filtering by status, department_id, attender_id, email, visitor_type or a from_time/to_time range given in epoch milliseconds. Its limit parameter defaults to 20 and caps at 99, so page forward until the response's more_data_available flag reads false. Then call GET /api/v2/{screen_name}/conversations/{conversation_id}/messages for each conversation to get the actual messages — that endpoint paginates separately and also defaults to 20 per page. Sort the results by sequence_id rather than the time field, because bot and operator messages frequently share a millisecond timestamp. Attachments are separate again, one request each.

Yes. Zoho SalesIQ's REST API v2 covers export through several endpoints: GET /conversations lists conversations with filters, GET /conversations/{id}/messages returns the message history, GET /conversations/{id}/attachments/{id} downloads one file, POST /conversations/{id}/export mails a single conversation as PDF or JSON, and GET /cannedresponses returns canned replies. Lead scoring, visitor routing, chat routing and intelligent trigger rules each have list endpoints too. Authentication is OAuth, and both the API host and the developer console are regional: salesiq.zoho.com (US), salesiq.zoho.eu (EU), salesiq.zoho.in (IN), salesiq.zoho.com.au (AU), salesiq.zoho.com.cn (CN), salesiq.zoho.jp (JP). A token issued in one region will not work against another.

Because Zoho SalesIQ returns HTTP status 200 for failed requests as well as successful ones. A script that branches on the status code alone treats errors as empty result sets and records a run as complete when nothing was exported. Check the response body instead: a success carries a data key, while a failure carries an error object with a numeric code. Code 1017 means a plan resource limit was reached, 1021 means the operation is not available on your current plan, 1023 means too many requests have temporarily locked your IP, and 1016 means the operator behind the token lacks permission for that operation. Because SalesIQ roles are scoped by department, a token belonging to a supervisor of one department silently returns only that department's conversations — authenticate as an administrator and reconcile your exported count against the Chats module totals.

The switch itself is free — most platforms offer free trials. The main costs are time (1-3 days for a typical migration) and any overlap period running both platforms. If you're on SalesIQ Professional at $17/operator/month for a 5-person team ($85/month annual, ~$110 monthly billed), switching to a flat-rate platform like Converge at $49/month saves $432-720/year. The real cost is engineering time on the way out: SalesIQ has no bulk export, so conversations, messages and attachments each come out of the REST API one page or one file at a time — our guide to exporting your Zoho SalesIQ data covers the endpoints, pagination limits and the plan-gated error codes that stop a script mid-run. Budget for it before you downgrade, because those endpoints stop answering once the plan does.