Help Center
Quick answers and step-by-step instructions to help you get the most out of Converge.
Converge Team
Connect messaging platforms like Telegram, WhatsApp, Messenger, and more.
9 articlesGet the most out of quick replies, AI suggestions, tags, and other features.
8 articlesConfigure your workspace, invite team members, and set up your account.
6 articlesFix common issues with platform connections, widgets, and message sync.
3 articlesPlatforms
Connect messaging platforms like Telegram, WhatsApp, Messenger, and more.
How to Get a Telegram Bot Token from BotFather (2026)
Get a Telegram bot token from BotFather with /newbot, read the digits:secret format, view the current token with /mybots, and regenerate a leaked one with /token.
How to Connect Telegram to Converge
Learn how to connect your Telegram bot to Converge so you can receive and reply to Telegram messages from your unified inbox.
How to Connect WhatsApp Business to Converge
Connect WhatsApp Business to Converge via Meta's Embedded Signup: what to prepare, the exact steps, the 24-hour reply window, and the errors that block setup.
How to Connect Facebook Messenger to Converge
Learn how to link your Facebook Page's Messenger to Converge so you can manage all Messenger conversations from one inbox.
How to Connect Instagram DMs to Converge
Step-by-step guide to connecting Instagram Direct Messages to your Converge inbox for unified customer support.
How to Connect Discord to Converge
Create a Discord bot, toggle the Message Content intent, invite it to your server, and route customer DMs into your Converge inbox — not server channels.
Connect Email to Converge: Gmail, Zoho & IMAP Setup
Connect Gmail, Zoho or any IMAP mailbox to Converge with an app password in about five minutes. Microsoft 365 can't be connected — here's why, and the fix.
How to Connect Zalo OA to Converge
Step-by-step guide to connecting your Zalo Official Account to Converge for managing Zalo messages in your unified inbox.
How to Install the Chat Widget on Your Website
Install the Converge chat widget on any website — one script tag, plus Google Tag Manager, Shopify, Wix, Squarespace, Webflow, and WordPress (WPCode plugin).
Features
Get the most out of quick replies, AI suggestions, tags, and other features.
How to Create a Quick Reply
Learn how to create reusable quick reply templates in Converge to respond to common customer questions faster.
How to Use Reply Variables
Learn how to use dynamic variables in your quick replies and auto-replies to personalize messages with customer and company data.
How to Set Up Auto-Replies
Configure automatic responses to customer messages when your team is away or for immediate acknowledgment.
How to Configure Auto-Routing
Set up automatic conversation routing to distribute customer inquiries evenly among your support team.
How to Create and Manage Tags
Create color-coded tags and groups in Converge, apply them from the chat panel, and filter your inbox by tag — plus the limits, permissions and gotchas.
How to Use AI Suggestions
Learn how to use AI-powered reply suggestions with Suggest, Polish, and Transform modes to respond faster with professional, consistent responses.
How to Translate Messages with AI
Translate customer messages and agent replies across 18 languages in Converge. Where the translate buttons are, what the customer receives, and the real limits.
How to Customize the Chat Widget
Personalize the chat widget appearance, colors, messages, and behavior to match your brand.
Setup
Configure your workspace, invite team members, and set up your account.
How to Invite Team Members
Invite teammates to your Converge workspace from Manage, then Employees: what the invite email says, the 7-day link, the 15-seat cap, and how roles get set.
How to Set Working Hours
Configure your team's working hours so auto-replies and availability status work correctly.
How to Configure Team Roles and Permissions
Understand and configure Owner, Admin, and Agent roles to control what your team members can access.
Set Up Browser & PWA Push Notifications in 1 Minute (2026 Guide)
Turn on browser push and mobile PWA notifications in Converge so you never miss a chat. One-minute setup for Chrome, Firefox, Safari, Android, and iOS — plus fixes for the 5 most common reasons notifications stop working.
How to Export Company Data
Learn how to export all your company data from Converge as a ZIP file.
How to Manage File Storage
Monitor and manage your file storage usage for attachments and uploaded files.
Troubleshooting
Fix common issues with platform connections, widgets, and message sync.
Messages Not Syncing: Fix by Channel
Messages not syncing? Check whether the message arrived at all, then fix it by channel: email polls INBOX every 60s, Telegram long-polls, Meta uses webhooks.
Troubleshooting: Widget Not Showing on Website
What to do when the Converge chat widget doesn't appear on your website.
Troubleshooting: WhatsApp Connection Issues
How to fix problems when WhatsApp messages aren't syncing or the connection fails.
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Frequently Asked Questions
Converge supports WhatsApp, Telegram, Facebook Messenger, Instagram DMs, Discord, Gmail, custom SMTP email, Zalo, and an embeddable website chat widget. All platforms are included in the $49/month plan.
Start by connecting your first messaging platform from Settings > Platforms. Most integrations take under 5 minutes. Then invite your team members and you're ready to manage conversations from a unified inbox.
Yes, Converge includes AI-powered reply suggestions and message translation. You can configure the AI tone to match your brand voice. These features work with your own API key (BYOK) for full control.
Click the chat widget in the bottom-right corner of any page to reach our support team. We typically respond within a few hours during business hours.
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