Tidio

Customer Support Free Plan Live ChatChatbotAI ChatbotWhatsAppMessenger

Tidio is live chat and AI chatbot platform for ecommerce. Best suited for small ecommerce businesses on Shopify needing live chat and basic automation. Known for its lyro AI chatbot with strong ecommerce query resolution.

Converge Team · Updated May 9, 2026

Tidio is a customer support platform known for lyro ai chatbot with strong ecommerce query resolution. Live chat and AI chatbot platform for ecommerce. It's best suited for small ecommerce businesses on shopify needing live chat and basic automation.

Below you'll find a detailed breakdown of Tidio's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.

Category Customer Support Platform

Starting Price From $98/mo

Pricing Model Usage-based

Best For Small ecommerce businesses on Shopify needing live chat and basic automation

Free Plan Yes

Tidio Key Features

Live chat widget

Lyro AI chatbot

Flows automation builder

Shopify integration

WooCommerce integration

Email marketing

Tidio Strengths & Limitations

Strengths

Excellent Shopify and ecommerce integrations
Lyro AI chatbot is effective
Easy setup with no coding required
Good free tier for testing
Visual flow builder is intuitive
Strong for website live chat

Limitations

Conversation-based pricing can get expensive
No native Telegram or Zalo support
AI features (Lyro) cost extra
Pricing jumps dramatically between tiers
Limited team collaboration features
Best suited for Shopify/ecommerce

Tidio Pricing

Free

50 conversations/mo · Up to 10 agents

$0 Very limited conversations, no AI

Starter

100 conversations · Basic analytics

$29/mo Lyro AI ($39/mo) and Flows ($29/mo) cost extra

Growth

250–2000 conversations · Advanced analytics

$59–$349/mo AI and automation add-ons extra, branding removal $20/mo

Plus

Custom conversations · Custom branding

$749/mo Massive price jump from Growth tier

Converge Platform Data

How Converge compares to Tidio — first-party numbers, not vendor benchmarks

Native Channels

WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, Gmail, Email, TikTok, and chat widget — all included at $49/mo

Flat Monthly Price

$49

Up to 15 team members. No per-seat fees, no per-channel add-ons, no conversation limits

Team Members Included

Agents 2 through 15 add $0 in software cost — hiring decisions stay about staffing, not licensing

AI Add-On Cost

Reply suggestions, message translation, and BYOK API key support included at no extra charge

Ready to try Converge?

$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.

Start Free Trial

Tidio vs Other Platforms

Frequently Asked Questions

How much does Tidio cost?

Tidio's Growth + Lyro AI plan costs $98/month. Growth plan ($59/mo) includes 250 conversations/month. Lyro AI add-on ($39/mo) required for AI chatbot features. Additional conversations cost extra. Total $98/mo for comparable functionality. For comparison, Converge costs $49/month flat for up to 15 team members.

What is Tidio best for?

Tidio is best suited for small ecommerce businesses on shopify needing live chat and basic automation. Its standout feature is lyro ai chatbot with strong ecommerce query resolution.

What are the main alternatives to Tidio?

There are 49+ platforms you can compare with Tidio in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.